Primary Care
We offer ongoing primary care services at our Vaughan site. Our Family Doctors and Nurse Practitioners work in a team-based model with other health care professionals such as mental health counsellors, chiropodists, physiotherapist, diabetes nurse educators, dietitians, respiratory therapist, kinesiologist, system navigators and community health workers to provide comprehensive primary care services to community residents of all ages under one roof.
We are currently accepting new clients who do not have access to a family doctor or nurse practitioner for their ongoing health care needs. Please complete the service request form or call us at 905-303-8490 ext. 1.
Who we serve
We serve vulnerable community members who face inequities in accessing health care, including individuals without healthcare coverage such as those without Ontario Health Insurance Plan (OHIP) or Interim Federal Health Plan (IFH).
Who we serve
We serve vulnerable community members who face inequities in accessing health care, including individuals without healthcare coverage such as those without Ontario Health Insurance Plan (OHIP) or Interim Federal Health Plan (IFH).
Services
Services include:
- Complete physical exams
- Treatment and management of chronic health conditions
- Pre and postnatal care
- Preventative cancer screening
- Immunizations
- Onsite bloodwork
- Referral to allied health services and specialists
Services are available In person at the Vaughan site
Important information for clients registered with a VCHC doctor or nurse practitioner
- Same-day appointments are available for semi-urgent, acute care needs.
- If discharged from hospital, please call VCHC to notify your doctor or Nurse Practitioner. Your doctor or Nurse Practitioner would like to reach out to you within 7 days after hospital discharge.
- Please bring all your medication to each appointment visit.
- When coming in for an appointment, we encourage you to start with the most urgent concern first so that it is given priority.
- VCHC does not accept external laboratory requisitions from external health care providers (i.e. specialists).
Frequently asked questions
As per our model of care, clients who agree to register to see a physician or nurse practitioner at the Vaughan Community Health Centre must see only the VCHC physician or nurse practitioner for their primary health care needs. There are exceptions when clients visit a walk-in clinic for urgent issues because the VCHC is closed. In that case, please be sure to inform your physician or nurse practitioner. Double-doctoring is not accepted at VCHC. During registration, clients are asked to complete a release of medical information form to transfer medical records from their previous provider to the VCHC.
Call 905-303-8490 to schedule an appointment. Registered clients may visit our online booking portal (OCEAN).
The VCHC will close the medical record of registered clients who do not access primary healthcare services for three consecutive years. Clients are responsible for updating changes in their personal health information e.g. phone number and address, etc.
To maintain the privacy of your health information, the VCHC will not leave detailed information on voicemail messages.
This is to ensure that enough time is booked for you to see the provider. Please provide only general information for the visit. If you do not wish to disclose the reason, then please inform reception staff.
If you are registered with VCHC Primary Care Team and require access to a doctor before or after clinic hours, a physician can be reached by phoning our main line (905) 303-8490. Please note that the physician on-call may not be your healthcare provider at VCHC.
For any emergency, please call 911 for assistance. You should call 911 even if you do not speak English. They will provide interpretation and send help to address your emergency.
When you are running low on your medication, please ask your pharmacy to fax the prescription refill request to 905-832-0093.
A provider will review the request within 3 working days. You will be notified if a follow-up appointment is required.
When a referral is made by VCHC providers to a specialist, the reception team will book the appointment and notify you of the appointment date. Some specialists may call you directly with the appointment date, so remember to call VCHC to let us know of your appointment date, for our records.
It is very important that you keep the appointment date with the specialist. You are responsible for notifying the specialist if you need to change or cancel the scheduled appointment date and inform the VCHC of the change.
Some specialists may charge a fee for no show or cancellation.
Our providers are not able to make referrals for 2nd or 3rd opinion.
Due to limited resources, the VCHC does not accept external lab requisitions from external doctors (such as: specialists, walk-in clinics, etc.)
Please see our reception staff for a list of local labs.
Clients may receive letters from Ontario Cancer Screening Program as a reminder to do testing or follow-up with results. When you receive the letter, please call the VCHC to book an appointment with your provider.
ConnectingOntario is a province-wide information sharing system for providers to access personal health information on demand. VCHC is working with ConnectingOntario to ensure that our providers have access to updated information so that we can provide you with accurate and effective treatment and care. Your privacy is a priority for both VCHC and ConnectingOntario. ConnectingOntario ensures that access to your medical records is limited to only providers involved in your care.
