Becoming a Client
How To Become A Client
To start receiving services from the Vaughan CHC, you can call us. Our reception team can answer any questions you may have about the registration process.
Vaughan: 905-303-8490
Keswick: 905-476-5621
Why You Should Become A VCHC Client
Vaughan CHC provides interprofessional primary care services with an emphasis on health promotion and disease prevention. We offer a range of services and health promotion programs that contribute to individual and community health and well-being.
Our team of medical doctors, nurse practitioners and other health professionals provide primary care services along with allied health services like nutritional counselling, mental health counselling, and physiotherapy. As a client you have access to:
- primary care services
- community based programs that focus on prevention and improving overall community wellbeing
- chronic disease management and support for chronic conditions like diabetes and chronic obstructive pulmonary disease (COPD), and other lung conditions
- help with navigating the health and social supports available to you in the community
Services and programs are free of charge. VCHC offers primary care services to all community members regardless of financial status, immigration status or other barriers.
What you can expect
When you contact us, our reception staff will ask questions to get a better understanding of your needs, confirm eligibility and schedule your first visit.
Registration:
Before your first visit, we will email you a registration package. Our registration package is detailed and includes questions about your health history and socio-demographic information. Please take your time to complete the registration package fully before your first visit. Your responses help us understand your unique needs so we can serve you better. If you have any questions about our registration process, please call:
Vaughan site: 905-303-8490
Keswick site: 905-476-5621
First appointment:
Following registration, an intake appointment is scheduled to go over the registration documents and where necessary, confirm eligibility. You may be asked to bring documents supporting your eligibility to this appointment. During this appointment we will provide a full orientation to VCHC programs and services and assess your community navigation needs.
Why we ask socio-demographic questions
Socio-demographic questions include questions about your language, income, Indigenous identity, ethnic or cultural background, racial group, disability, sex at birth, gender identity, and sexual orientation. We collect socio-demographic information from clients to help guide the planning of programs and services to better meet the needs of our clients and the community at large.
Your responses to these questions give us a full picture of our client population and help us tailor care to client needs. VCHC may use the data collected to apply for funding. When data is used for secondary purposes, it is anonymized.
Your Voice Matters
Your feedback is important to us. Once you’ve become our client, from time to time you may be asked to share your experience by completing a client experience survey. Your responses to all questions are kept confidential.
We encourage all clients to take part in surveys; however, participation is voluntary. Your comments help us improve the overall client experience and the care we provide. Please consider taking some time to complete the surveys.