Virtual care provides a convenient way for you to communicate with your health care provider. The VCHC uses email, telephone and video technology to provide virtual care. We are taking every measure we can, to ensure secure communication. Please be aware of the risks when communicating your personal health information or questions about your health on a digital platform.
Important Information About Virtual Care:
- Virtual care should not be used for urgent problems. If you have a health emergency, you should call 911 or go to the nearest hospital.
- To provide you services, the VCHC must have your consent to conduct your care virtually. Your VCHC provider will be asking you to review and approve of the Client Consent and Release for Email Form (PDF).
- Clients attending virtual physiotherapy appointments should review the Virtual Care Information for Individuals Attending Physiotherapy Appointments (PDF) document.
- Clients may find Information on Ontario Telemedicine Network for Clients (PDF) webpage useful ahead of their virtual appointment.
Your Virtual Appointment
- Always ensure you are in a private setting and that the care provider will not be interrupted by others; it is best to plan ahead for your appointment.
- Use a secure network when communicating with your VCHC provider during your appointments and/or follow-ups.
- Handout on Virtual Visits for patients: TELUS EMR Virtual Visits (telushealth.com)
- Information on Virtual visits video for patients
In some cases, the VCHC might ask you to book an in-person assessment, visit a hospital or other health care facilities.
For your safety, please do not come to the VCHC, unless instructed to by VCHC staff.
We ask that visitors do not accompany clients to their appointments, unless it is deemed absolutely essential (e.g. for interpretation support, etc.). If you require assistance attending your appointment, please call 905-303-8490 Ext. 1 for assistance.
